Complaints Reports
Complaints Summary 2023-2024
| Stage 1 | Stage 2 | |
| Number of complaints received | 18 | 3 |
| Number of complaints responded to in full | 18 | 3 |
| Number of complaints upheld | 10 | 2 |
| Number of complaints resolved | 2 | 0 |
| Percentage of complaints responded to in full | 100% | 100% |
| Average days taken to respond | 3.44 | 9.67 |
Complaints Summary 2022-2023
| Stage 1 | Stage 2 | |
| Number of complaints received | 19 | 5 |
| Number of complaints responded to in full | 19 | 4 |
| Number of complaints upheld | 12 | 2 |
| Number of complaints resolved | 4 | 0 |
| Percentage of complaints responded to in full | 100% | 80%* |
| Average days taken to respond | 3.79 | 16 |
*Carried over into Q1 2023-2024