Complaints Reports
|
Complaints Q1 2024-2025 |
Stage 1 |
Stage 2 |
|
Fully Upheld |
5 |
|
|
Partly Upheld |
4 |
|
|
Not Upheld |
1 |
2 |
|
Resolved |
3 |
|
|
Withdrawn |
|
|
|
Not yet complete |
|
|
|
Average Days to Complete |
2.77 |
21.5 |
|
Total |
13 |
2 |
|
Complaints Q2 2024-2025 |
Stage 1 |
Stage 2 |
|
Fully Upheld |
3 |
1 |
|
Partly Upheld |
1 |
|
|
Not Upheld |
1 |
2 |
|
Resolved |
2 |
|
|
Withdrawn |
|
|
|
Cancelled |
1 |
|
|
Not yet complete |
|
|
|
Average Days to Complete |
3.88 |
15 |
|
Total |
8 |
3 |
|
Complaints Q3 2024-2025 |
Stage 1 |
Stage 2 |
|
Fully Upheld |
9 |
|
|
Partly Upheld |
2 |
|
|
Not Upheld |
9 |
1 |
|
Resolved |
|
|
|
Withdrawn |
|
|
|
Cancelled |
1* |
|
|
Not yet complete |
|
2 |
|
Average Days to Complete |
2.65 |
2 |
|
Total |
20 |
3 |
*The 1 cancelled complaint was deemed on closer inspection to be a repair request instead