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Yorkhill Housing Association Limited
0141 285 7910

Satisfaction Survey Results (1st April 2019 – 30th September 2019)

Yorkhill Housing Association asks all its tenants over the course of the year how satisfied they are with the levels of service they receive. We use this information in order to develop our service, and also report this information to the Scottish Housing Regulator on an annual basis.

QuestionNumber Asked

Number

Responded

Very SatisfiedFairly SatisfiedNeither/NorFairly DissatisfiedVery DissatisfiedTotal% Satisfied
Q1 - Taking everything into account, how satisfied are you with the overall service from Yorkhill Housing Association? 125 60 43 14 2 1 0 60 95.00%
Q2 - Do you feel we are good at keeping you informed about services and decisions (e.g. via newsletter, website, Facebook and Twitter) 125 60 40 18 1 0 1 60 96.67%
Q3 - How satisfied are you with opportunities given to residents to participate in decision making processes? (e.g. via surveys, policy consultations, property inspections) 125 60 30 26 3 0 1 60 93.33%
Q4 - Are you satisfied with the quality of your home? 125 60 33 17 8 0 2 60 83.33%
Q5 - How satisfied are you with the management of the neighbourhood? (e.g. inspections of closes and backcourts etc.) 125 60 31 15 8 5 1 60 76.67%
Q6 - Do you feel the rent for your property represents good value for money? 125 60 36 14 5 4 1 60 83.33%