Make A Complaint
You can make a complaint by
- writing a letter to the Association's office at 1271 Argyle Street, Glasgow G3 8TH
- phoning the Association's office 0141 285 7910
- in person at the office
- by email to firstname.lastname@example.org
We accept verbal complaints, but it is best for all parties if there is a written record of what you have raised. This avoids any misunderstandings at a later date. So, if you report your concern in person or by phone, our staff will record what has been said in writing and pass a copy to you.
You will be told who is handling your complaint and when you can expect a response.
If we find that our service has not been up to the standard we expect to provide, you will receive a written apology. We will try to put things right and take steps to make sure we do not make the same mistake again.