Yorkhill Housing Association Limited
0141 285 7910


If something goes wrong, we want to know and we want to put it right.   Frown
Complaints about our service will help us to improve. We will regularly publish lessons we have learned in our newsletters and on our website.   We record and report on all complaints.

Make A Complaint

You can make a complaint by

  • writing a letter to the Association's office at 1271 Argyle Street, Glasgow G3 8TH
  • phoning the Association's office 0141 285 7910
  • in person at the office
  • by email to administration@yorkhillha.org 

We accept verbal complaints, but it is best for all parties if there is a written record of what you have raised. This avoids any misunderstandings at a later date. So, if you report your concern in person or by phone, our staff will record what has been said in writing and pass a copy to you.

Your Complaint

You will be told who is handling your complaint and when you can expect a response.

If we find that our service has not been up to the standard we expect to provide, you will receive a written apology. We will try to put things right and take steps to make sure we do not make the same mistake again.

Complaints Booklet Photo