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Yorkhill Housing Association Limited
0141 285 7910

Complaints Performance 2024-25

Complaint Outcome Q1 Q2 Q3 Q4
Stage 1 Stage 2 Stage 1 Stage 2 Stage 1 Stage 2 Stage 1 Stage 2

Fully Upheld

5 3 1 9 6
Partly Upheld 4 1 2 1
Not Upheld 1 2 1 2 9 2 3 1
Resolved 3 2 3
Withdrawn
Incomplete 1 (cancelled) 1 (cancelled)
Average Days to Completion 2.77 21.5 3.88 15 2.65 11 3 4
Total 13 2 8 3 20 2 13 1