Satisfaction Survey Results (1st April 2022 – 31st March 2023)
Yorkhill Housing Association asks all its tenants over the course of the year how satisfied they are with the levels of service they receive. We use this information in order to develop our service, and also report this information to the Scottish Housing Regulator on an annual basis.
| Question |
Number
Responded
| Very Satisfied | Fairly Satisfied | Neither/Nor | Fairly Dissatisfied | Very Dissatisfied | % Satisfied |
|---|---|---|---|---|---|---|---|
| Q1 - Taking everything into account, how satisfied are you with the overall service from Yorkhill Housing Association? | 212 | 58.5% | 33.5% | 3.8% | 2.4% | 1.9% | 92% |
| Q2 - Do you feel we are good at keeping you informed about services and decisions (e.g. via newsletter, website, Facebook and Twitter) | 212 | 30.7% | 53.7% | 10.8% | 3.3% | 1.4% | 84.4% |
| Q3 - How satisfied are you with opportunities given to residents to participate in decision making processes? (e.g. via surveys, policy consultations, property inspections) | 212 | 47 | 40 | 27 | 3 | 5 | 71.31% |
| Q4 - Are you satisfied with the quality of your home? | 212 | 52.4% | 41% | 2.4% | 2.8% | 1.4% | 93.4% |
| Q5 - How satisfied are you with the management of the neighbourhood? (e.g. inspections of closes and backcourts etc.) | 212 | 41.5% | 47.6% | 7.1% | 3.3% | 0.5% | 89.1% |
| Q6 - Do you feel the rent for your property represents good value for money? | 212 | 34.9% | 53.8% | 8.5% | 2.4% | 0.5% | 88.7% |