| Repair Timescales Performance |
| |
2024-25 |
2023-24 |
2022-23 |
| Emergency - Target 4 Hours |
99/99 (avg 1h 37m) |
86/86 (avg 1h 47m) |
87/87 (avg 1h 42m) |
| Right to Repair - Target 1 Day |
201/201 (avg 1.1 days) |
183/183 (avg 1 day) |
165/165 (avg 1 day) |
| Urgent - Target 2 Days |
197/197 (avg 1.3 days) |
150/150 (avg 1.5 days) |
319/322 (avg 1.53 days) |
| Routine - Target 3 Days |
549/549 (avg 1.9 days) |
566/566 (avg 1.9 days) |
409/410 (avg 2 days) |
| Appointment - Target 5 Days |
104/104 (avg 3.7 days) |
79/79 (avg 4.5 days) |
86/86 (avg 4.06 days) |
| Programmed - Target 15 Days |
51/55 (avg 9.5 days) |
43/45 (avg 9.2 days) |
37/37 (avg 7.51 days) |
| Total |
1,102/1,106 |
1,021/1,023 |
1,016/1,020 |
| Repairs - Customer Satisfaction |
| |
2024-25 |
2023-24 |
2022-23 |
| Very Satisfied |
114 |
132 |
135 |
| Fairly Satisfied |
16 |
15 |
25 |
| Neither Satisfied Nor Dissatisfied |
2 |
3 |
3 |
| Fairly Dissatisfied |
2 |
2 |
0 |
| Very Dissatisfied |
0 |
0 |
2 |
| Total Responses |
134 |
152 |
165 |
| Overall Satisfaction |
97.01% |
96.71% |
96.97% |
