Our policies are available to read by selecting the appropriate department on the navigation panel. If you require any assistance in reading these, or if you would like them in an alternative format, please contact us.
You can find a table at beneath all our policy documents summarising when they were last reviewed and approved by our Management Committee.
Policies
Governance and Corporate
| Title | Added On | File Size | |
|---|---|---|---|
| Code Of Conduct For Governing Body Members | Tue, 10 Jun 2025 | 1MB | |
| Code Of Conduct Staff | Tue, 10 Jun 2025 | 175KB | |
| Complaints Handling Procedure Feb 2026 | Fri, 20 Feb 2026 | 697KB | |
| Customer Engagement Strategy 2025-2028 | Tue, 10 Jun 2025 | 250KB | |
| Customer Experience Policy 2026 | Fri, 13 Feb 2026 | 937KB | |
| Data Protection Policy | Tue, 10 Jun 2025 | 283KB | |
| Data Retention Policy | Tue, 10 Jun 2025 | 256KB | |
| Entitlements Payments & Benefits Policy Feb 2026 | Thu, 26 Feb 2026 | 1MB | |
| Expenses Policy | Fri, 21 Nov 2025 | 196KB | |
| Equality And Diversity Policy | Wed, 09 Jul 2025 | 297KB | |
| EVH Health and Safety Manual | Fri, 23 Jan 2026 | 4MB | |
| Freedom Of Information Policy | Tue, 10 Jun 2025 | 199KB | |
| Membership Policy | Wed, 09 Jul 2025 | 420KB | |
| Notifiable Events Policy | Wed, 09 Jul 2025 | 306KB | |
| Risk Management Policy | Wed, 09 Jul 2025 | 248KB | |
| Whistleblowing Policy | Wed, 09 Jul 2025 | 89KB | |
| Unacceptable Behaviour Policy | Fri, 16 Jan 2026 | 180KB |
Housing Management
| Title | Added On | File Size | |
|---|---|---|---|
| Abandonment Policy | Wed, 09 Jul 2025 | 119KB | |
| Allocations Policy | Tue, 10 Jun 2025 | 299KB | |
| Antisocial Behaviour Policy | Tue, 10 Jun 2025 | 302KB | |
| Domestic Abuse Policy | Wed, 09 Jul 2025 | 352KB | |
| Mutual Exchange Policy | Tue, 10 Jun 2025 | 153KB | |
| Pets Policy | Wed, 09 Jul 2025 | 195KB | |
| Rent Arrears Policy And Procedures | Tue, 10 Jun 2025 | 281KB | |
| Rent Setting Policy | Tue, 10 Jun 2025 | 197KB | |
| Void Management Policy | Fri, 13 Mar 2026 | 606KB |
Property Services
| Title | Added On | File Size | |
|---|---|---|---|
| Adaptations Policy | Wed, 09 Jul 2025 | 243KB | |
| Asbestos Policy | Mon, 16 Mar 2026 | 653KB | |
| Asset Management Strategy | Wed, 09 Jul 2025 | 244KB | |
| Damp Mould And Condensation Policy Feb 2026 | Thu, 26 Feb 2026 | 1MB | |
| Electrical Installations Safety Policy | Mon, 16 Mar 2026 | 633KB | |
| Factoring Policy | Tue, 10 Jun 2025 | 210KB | |
| Fire Safety Policy | Tue, 10 Jun 2025 | 145KB | |
| Forced Access Policy | Wed, 09 Jul 2025 | 222KB | |
| Gas Safety And Maintenance Policy | Wed, 09 Jul 2025 | 238KB | |
| Landlord Safety Manual | Fri, 21 Nov 2025 | 3MB | |
| Legionella Policy | Thu, 26 Feb 2026 | 1MB | |
| Procurement Policy | Tue, 10 Jun 2025 | 210KB | |
| Repairs And Maintenance Policy | Wed, 09 Jul 2025 | 515KB | |
| Void Management Policy | Fri, 13 Mar 2026 | 606KB |
Finance and Adminstration
| Title | Added On | File Size | |
|---|---|---|---|
| Financial Regulations And Procedures | Tue, 10 Jun 2025 | 296KB | |
| Purchasing Policy | Wed, 09 Jul 2025 | 208KB | |
| Treasury Management Policy | Tue, 10 Jun 2025 | 271KB |
Human Resources
| Title | Added On | File Size | |
|---|---|---|---|
| Alcohol Substance Misuse And Smoking Policy | Tue, 14 Apr 2026 | 687KB | |
| Attendance And Absence Management | Wed, 09 Jul 2025 | 449KB | |
| Conditions Of Service | Tue, 10 Jun 2025 | 437KB | |
| Dignity At Work | Tue, 10 Jun 2025 | 210KB | |
| Home Working Policy | Fri, 13 Mar 2026 | 653KB | |
| Internet And Email Policy | Tue, 10 Jun 2025 | 264KB | |
| Menopause Policy | Wed, 09 Jul 2025 | 248KB | |
| Occupational Driving Policy | Wed, 09 Jul 2025 | 154KB | |
| Recruitment Selection And References Policy | Fri, 21 Nov 2025 | 235KB | |
| Salary Scales And Grades | Tue, 10 Jun 2025 | 58KB | |
| Staff Health And Safety Policy | Tue, 10 Jun 2025 | 422KB | |
| Stress Management Policy | Fri, 21 Nov 2025 | 249KB | |
| Training And Development Policy | Fri, 13 Mar 2026 | 576KB |
Summary of Policy Review
| Title | Added On | File Size | |
|---|---|---|---|
| Summary Of Policy Reviews 2025 2026 | Tue, 14 Apr 2026 | 44KB | |
| Summary Of Policy Reviews 2024 2025 | Tue, 10 Jun 2025 | 44KB | |
| Summary Of Policy Reviews 2023 2024 | Tue, 10 Jun 2025 | 36KB | |
| Summary Of Policy Reviews 2019 2023 | Tue, 10 Jun 2025 | 55KB |