Performance and Finances
Yorkhill HA Performance Information
Use the dropdown menu below to view some of the Association's key performance info from recent years.
Satisfaction Survey Results (Based on Latest Residents' Survey, 2026)
Yorkhill Housing Association asks all its tenants over the course of the year how satisfied they are with the levels of service they receive. We use this information in order to develop our service, and also report this information to the Scottish Housing Regulator on an annual basis.
Question Respondents 2019 Satisfaction 2023 Satisfaction 2026 Satisfaction Trend 2024-25 Scottish Average Taking everything into account, how satisfied are you with the overall service from Yorkhill Housing Association?
212 91.9% 92% 87.26% -5% 86.85% Do you feel we are good at keeping you informed about services and decisions?
212 90.5% 84.4% 99.06% +15% 89.98% How satisfied are you with opportunities given to residents to participate in decision making processes? (e.g. via surveys, policy consultations, property inspections)
212 85.1% 83.5% 98.58% +15% 86.34% Are you satisfied with the quality of your home?
212 87.8% 93.4% 87.26% -6% 84.75% How satisfied are you with the management of the neighbourhood? (e.g. inspections of closes and backcourts etc.)
212 85.9% 89.2% 93.87% +5% 84.23% Do you feel the rent for your property represents good value for money?
212 87.8% 88.47% 91.98% +4% 81.68% Thinking about the last time you had repairs carried within your home (last 12 months), how satisfied were you with the service provided? 70 89.5% 92.1% 90% -2% 86.75% How satisfied or dissatisfied are you with the Factoring services provided by the Association?
188 88.2% 86% 82.45% -4% 57.86% 
Quarterly Management Accounts Quarterly Covenant Compliance Q4 25-26 Q4 25-26 Q3 25-26 Q3 25-26 Q2 25-26 Q2 25-26 Q1 25-26 Q1 25-26 Q4 24-25 Q4 24-25 Q3 24-25 Q3 24-25 Q2 24-25 Q2 24-25 Q1 24-25 Q1 24-25 
Breakdown of Lets in 2025-26 By Apartment Size Waiting List Transfer Homeless Totals Single Person Apt 1 1 2 Apt 4 15 19 Retirement Housing 2 Apt 2 2 3 Apt 3 3 6 Retirement Housing 3 Apt 4 Apt 5 Apt Total Lets 28 Section 5 (Homeless) Lets 18 (64.3%) Tenancy Offers Refused Average Void Re-Let Times 10.52 days Total Void Rent Loss £3,378:10 In 2025-26, the Association did not fail to carry out an Annual Gas Safety Visit in any of its properties.
We are committed to ensuring the safety of all residents, and the annual gas visits are among the most crucial ways in which we can safeguard residents.
Conducting these visits is also a legal requirement, and residents are politely reminded that there are procedures up to and including legal action in place for us to arrange access to all properties each year.
If you have any concerns or repairs required around gas safety, we would urge you to contact us immediately.
Housing Size/Type At 31 March 2026 Internal List External List 2 Apt 25 373 3 Apt 7 105 4 Apt 3 48 5 Apt 0 16 Retirement 0 20 Total 35 562