Complaints Performance 2024-25
| Complaint Outcome | Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | ||||
|---|---|---|---|---|---|---|---|---|
| Stage 1 | Stage 2 | Stage 1 | Stage 2 | Stage 1 | Stage 2 | Stage 1 | Stage 2 | |
| Fully Upheld | 5 | 3 | 1 | 9 | 6 | |||
| Partly Upheld | 4 | 1 | 2 | 1 | ||||
| Not Upheld | 1 | 2 | 1 | 2 | 9 | 2 | 3 | 1 |
| Resolved | 3 | 2 | 3 | |||||
| Withdrawn | ||||||||
| Incomplete | 1 (cancelled) | 1 (cancelled) | ||||||
| Average Days to Completion | 2.77 | 21.5 | 3.88 | 15 | 2.65 | 11 | 3 | 4 |
| Total | 13 | 2 | 8 | 3 | 20 | 2 | 13 | 1 |