Common Repair Categories and Investment Works
Common Repairs
Common repairs may arise from day to day (reactive), may be planned on a regular basis (cyclical) or may be planned as a one-off project (major/investment)
Day to day common repairs can be reported to the Association by phone, in person at the office or by email. You can also request a repair via our web site.
Some repair examples:
| Reactive | Cyclical | Investment |
|---|---|---|
| Faulty door entry system | Close painting | Door entry system upgrades |
| Leaking roof | Gutter cleaning | Major roof works |
| Broken close tile | Landscaping | Gutter replacements |
More information is about reactive repairs can be found in the Maintenance section of the website, and from the collapsible menu below.
Reactive common repairs are defined by three levels:
Routine: Any reactive repair that is not emergency or urgent
Our target time for completion of a routine repair is three working days after we have been told about it. Examples of routine common repairs would be: Broken lock on binstore or repair to stairhead window cord.
The Association may instruct common repairs on behalf of owners without prior consultation provided the value of the work will not exceed the level stipulated on your property’s factoring agree.
Emergency: Immediate or imminent danger to life or property
Our target time for emergency repairs to be attended and made safe is 4 hours. Examples of emergency common repairs would be: Flooding from burst pipes or severe storms, Falling or loose masonry
Urgent: Risk or significant inconvenience to health or security
We aim to have urgent repairs completed within 48 hours of receiving the repair request. Examples of urgent common repairs would be water penetration from a roof, or a close door entry system not working.
Cyclical (also known as Planned) Maintenance works are carried out by Yorkhill Housing Association at regular intervals to maintain and protect your property from falling into disrepair.
Examples of these types of works and frequency are:
Main Roof Gutter Cleaning Annual Binstore Gutter Cleaning Annual Lift Maintenance (where applicable) Periodic Visits Attic Tank Cleaning 5 Yearly Painting of Common Closes/Common Areas 7 Yearly Roof Anchor Servicing/Certification Annual Gas Servicing (where owners opt in) Annual Any of the above common or cyclical works with costs in excess of the limit on owners' factoring agreements are discussed and agreed with owners in advance.
The Association has a robust open tendering procedure to ensure that we obtain best value for our owners and tenants when arranging service contracts and major repairs. We also participate in appropriate framework agreements where stringent value and quality checks are undertaken before a contract is awarded.
Investment Works
In addition to our core factoring services, Yorkhill Housing Association administers major common repair and improvement projects on behalf of owners. These projects are arranged in line with the terms and conditions set out in each property's Deed of Conditions.
Unless works are required under a local authority order, we will seek prior consent from a majority of owners within the property before proceeding with any major contract.
We have successfully delivered a wide range of major works projects, including roof upgrades/renewals, stonework repairs, cupola replacements and gutter renewals.
Project Management Fees
A project management fee will apply for the administration of major works. This fee is typically 10% of the total contract value and will be clearly communicated to owners before any works are instructed.
If external surveys are required for technical or safety reasons, owners will be responsible for their apportioned share of the survey costs.
Our experienced team will manage the full lifecycle of the project, including:
- Pre-contract surveys and inspections by YHA staff
- Attendance at pre-contract meetings with contractors and consultants
- Ongoing liaison with owners via correspondence, email, or letter
- Site supervision and contractor performance monitoring
- Preparation and issue of tender documents
- Coordination with relevant local authority departments
- Review of tender returns and appointment of contractors
- Snagging inspections and post-completion checks
- Digital photography and progress reporting