Scottish Housing Regulator Updates Serious Concerns Guidance For Tenants

As an RSL, we are regulated by the Scottish Housing Regulator, which has published guidance on making complaints directly to them if the issue constitutes a serious concern that the Association has a significant performance failure which could seriously affect a collective group of residents. More information can be found at: How we regulate: A guide for tenants and service users | Scottish Housing Regulator

This information was originally published in April 2024, however the fact sheet has recently been amended. We would therefore encourage our service users to familiarise themselves by visiting our complaints guidance page:Make a Complaint - Yorkhill Housing Association My Home (yorkhillha.org) or by viewing or downloading the information document here.

Please note that this procedure is for serious concerns and significant performance failures only. Situations such as us failing to meet our obligations and outcomes set out by the Scottish Social Housing Charter, inaccurate performance reporting, improper governance or financial management or acting in a way that puts residents' interests at risk would be applicable here. The SHR procedure does not, and should not, replace our own complaints procedure, and the vast majority of complaints should not be directed towards the Regulator but instead to the Association itself.

For reference, the Association's own Complaints Handling Procedure can also be found here.

You can submit complaints through email, telephone, letter or in-person and we will be glad to listen and work with you to put things right.