Scottish Housing Regulator - Tenant Advisor Vacancies

SHR is the independent regulator of registered social landlords (RSL) and local authority housing services in Scotland, working to safeguard and promote the interests of tenants, people who are homeless, and others who use social housing services.

The SHR is looking for 16 motivated tenants to take on the role of Tenant Advisor– to provide their independent and unique perspective on SHR’s work, helping to ensure tenants are at the heart of SHR’s regulation of social landlords.

Applications are now open. All social housing tenants and residents of Gypsy/Traveller sites provided by RSLs and local authorities are welcome to apply. The SHR particularly encourages applications from young people, people from ethnic minority backgrounds, disabled people and those who are care experienced. Tenant Advisors will be instrumental in helping to shape the future of social housing services in Scotland. Tenant Advisors help with SHR’s regulation work and support the Regulator by:

• Testing landlord services by assessing information, materials and services produced by landlords for their tenants.
• Reviewing and testing SHR draft publications and website facilities to help the SHR to make sure material is both accessible and user friendly for tenants.
• Participate in group discussions with other tenants and service users to discuss and assess the quality of service provided by social landlords and SHR; to give SHR a direct, user perspective to add to other regulatory evidence.
• The Tenants Information Service (TIS) will work in partnership and support the SHR in the recruitment of Tenant Advisors.

The skills being sought from Tenants Advisors include:

• good communication skills – both written and verbal
• good interpersonal skills
• able to listen to other views and opinions and challenge others in an appropriate and constructive way
• able to interpret information from different documents and provide feedback
• working knowledge of IT equipment, email, and word processing

Applicants don’t need any formal qualifications, training, or experience to become a Tenant Advisor, and volunteers will get ongoing support with their role.

How to apply

If you’re interested in this voluntary role and you would like to apply to be a Tenant Advisor you can use the resources provided at the bottom of the page here.

 You can also contact TIS on freephone 0800 488 0982 or email info@tis.org.uk