New Office Opening Hours
Posted on 29th Jan 2024 at 10:44 ( Last updated on 2nd Apr 2024 at 17:01 )
Commencing from Monday 1st April 2024 our opening hours will change.
The office will open at 10am, and will close for lunch from 12.30pm each day. The office will re-open at 1.30pm before closing again at 4pm, except on a Wednesday where the office will remain closed from lunchtime.
Our telephones will open at 9am, and close at 5pm each day with an earlier close of 4pm on Friday. The telephones will also be closed during lunch periods of 12.30pm-1.30pm each day. On a Wednesday the telephones will remain closed from 12.30pm.
Please see the table on the right for ease of reference, and also see below for further information.
|
Day |
Telephones Open |
Office Opening Hours |
|
Monday |
9am – 12.30pm 1.30pm – 5pm |
10am – 12.30pm 1.30pm – 4pm |
|
Tuesday |
9am – 12.30pm 1.30pm – 5pm |
10am – 12.30pm 1.30pm – 4pm |
|
Wednesday |
9am – 12.30pm Closed Afternoon |
10am – 12.30pm Closed Afternoon |
|
Thursday |
9am – 12.30pm 1.30pm – 5pm |
10am – 12.30pm 1.30pm – 4pm |
|
Friday |
9am – 12.30pm 1.30pm – 4pm |
10am – 12.30pm 1.30pm – 4pm |
|
Saturday |
Closed |
Closed |
|
Sunday |
Closed |
Closed |
Why are we doing this?
The Association's Senior Management Team and Management Committee are constantly reviewing the needs of the buisiness, and balancing this with providing a good level of service to our customers.
By closing the office on a Wednesday afternoon staff will be able to attend training courses, hold meetings, and complete complex pieces of work as an entire team. We believe that this will lead to benefits for customers with better-trained staff, and through improved working relationships between teams and team-members.
We are also launching a new Customer Portal this year. Customers will be able to login to this system to view their accounts, report repairs, and contact staff. With already low numbers of visitors to our office we believe that providing digital ways to contact us will further reduce the requirement for our physical office to be open.
Will this be reviewed?
We intend to review this change over the course of 12 months where the positive outcomes of the change will be evaluated, and any negative impacts considered. At this point the Association may decide to continue with these opening hours, or amend them further if required.
Does this reduce how many hours staff will work?
No. Staff contracts remain unchanged. This change only affects when the office and telephone lines are open, and staff will continue to work the same hours as before.
What do I do if I need to speak to someone when you are closed?
Customers who require to report an emergency repair when the office is closed should follow the normal out-of-hours repairs procedure by calling the emergency telephone numbers provided on our website. Alternatively if the office is closed for lunch customers should wait until the office reopens to report a repair.
Customers can also contact us by emailing administration@yorkhillha.org.
We are also launching a new Customer Portal this year. Customers will be able to login to this system to view their accounts, report repairs, and contact staff.