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Yorkhill Housing Association Limited
0141 285 7910

Satisfaction Survey Results (1st April 2022 – 31st March 2023)

Yorkhill Housing Association asks all its tenants over the course of the year how satisfied they are with the levels of service they receive. We use this information in order to develop our service, and also report this information to the Scottish Housing Regulator on an annual basis.

Question
Number
Responded
Very SatisfiedFairly SatisfiedNeither/NorFairly DissatisfiedVery Dissatisfied% Satisfied
Q1 - Taking everything into account, how satisfied are you with the overall service from Yorkhill Housing Association? 212 58.5% 33.5% 3.8% 2.4% 1.9% 92%
Q2 - Do you feel we are good at keeping you informed about services and decisions (e.g. via newsletter, website, Facebook and Twitter) 212 30.7% 53.7% 10.8% 3.3% 1.4% 84.4%
Q3 - How satisfied are you with opportunities given to residents to participate in decision making processes? (e.g. via surveys, policy consultations, property inspections) 212 47 40 27 3 5 71.31%
Q4 - Are you satisfied with the quality of your home? 212 52.4% 41% 2.4% 2.8% 1.4% 93.4%
Q5 - How satisfied are you with the management of the neighbourhood? (e.g. inspections of closes and backcourts etc.) 212 41.5% 47.6% 7.1% 3.3% 0.5% 89.1%
Q6 - Do you feel the rent for your property represents good value for money? 212 34.9% 53.8% 8.5% 2.4% 0.5% 88.7%