Just as complaints help us improve our services, compliments help our awareness of the policies, systems and activities that work well. We welcome compliments on any aspect of our service.
We may use extracts from complimentary comments or correspondence in newsletters or on the web site but will not reveal identities without the express consent of the source.
We recently received excellent feedback from a tenant who was delighted with the service she received from her Housing Officer - "I would like to praise my Housing Officer as she is always helpful and understands that money isn’t always there. She helped us set up a much needed payment plan that has helped us enormously." (June 2016)
Our Maintenance Service have also performed well according to the recent feedback from a satisfied tenant "Any repairs required have been carried out promptly and professionally by the Association" (Aug 2016)